How can we help?
Answers to common questions, or send us a message and a real person will reply, usually within one business day.
Getting started
How do I install the extension?
Install Maps Business Scraper from the Chrome Web Store or Microsoft Edge Add-ons. Then click the puzzle-piece icon in your toolbar and pin it so it’s one click away.
How do I connect the extension to my account?
Click the extension icon to open the side panel, then Sign in. Log in on our website and the extension connects automatically. If it doesn’t, go to Dashboard → Extension, click Get a sign-in code, and paste it into the extension under “Paste a sign-in code”.
How do I pull my first list?
Open Google Maps and search for a business type and place, like “roofers in Tampa FL”. In the side panel, pick what to collect (leads only, + emails, or + emails & socials), set how many results you want, and press Start extracting. Every list is saved under Lead lists.
What do the free leads include?
Every new account gets 100 free leads at any level, including emails and socials, so you can try everything before buying credits.
Using the extension
It says “No results list found”.
The extension reads the list of results on the left of Google Maps. Make sure you searched for a type of business (not one specific business) and the results list is visible, then press Start again.
It stopped before reaching my max results.
Google Maps shows a limited number of results per search (often around 120). Try smaller areas, like neighborhoods or nearby towns, or use Batch searches to run several areas back to back. It also stops if your credits run out.
How do batch searches work?
Open Batch searches in the side panel and enter one search per line, or combine business types with locations. Press Run batch and the extension runs each search in turn. Each one becomes its own list, and the batch stops automatically if credits run out.
The side panel doesn’t open.
The side panel needs Chrome 116 or newer, or a current version of Edge. Update your browser, then click the extension icon again. If it’s still blank, go to your browser’s extensions page and click reload on Maps Business Scraper.
Quick vs Full details?
Quick reads each result card and is fast. Full details opens every listing for the complete address, phone, website and hours. It’s slower but fills in more fields.
Emails & social profiles
Where do the emails come from?
We visit each business’s own website (homepage, contact and about pages) and collect the emails and social profiles they publicly list there.
Why don’t some leads have an email?
Many small businesses only use a contact form or phone number, or have no website at all. When we can’t find an email, you’re automatically refunded down to the $1 per 1,000 rate, so you never pay the email rate for a lead without one.
How long does email finding take?
Usually a few seconds per business, running several at once in the background. You can close the side panel; progress continues and results appear in your list and CSV.
Billing & credits
How do credits work?
Buy a credit pack once and it’s spent as you collect leads: $1 per 1,000 leads, $2 with emails, $2.50 with emails and socials. Free leads are used first. Credits never expire. See pricing.
Am I charged twice for the same business?
No. Re-collecting a business you already have is free. Upgrading it to a higher level only charges the difference.
Can I get a refund?
Unused purchases can be refunded within 14 days. See the Refund policy, then send a request below with the “Refund request” topic.
Where are my receipts?
Stripe emails a receipt for every purchase. Your full history of purchases, usage and refunds is under Credits & billing.
Account & privacy
I forgot my password.
Use Reset password and we’ll email you a link.
How do I sign a browser out?
Go to Dashboard → Extension and click Sign out next to the browser. It stops working immediately.
How do I delete my account?
Go to Settings → Delete account. This permanently removes your account, lead lists and unused credits.
What data do you collect?
Only what’s needed to run the service. Read the Privacy Policy for the details, including exactly what the extension accesses.
Contact us
Can’t find what you need? Send a message here or email info@safesky.digital.
For anything about a charge, use the email on your account so we can find it quickly.